Currently, Google Cloud is one of the platforms with greater capacity for analysis and flexibility that exists, allowing to drive innovation in companies thanks to data analytics and Artificial Intelligence (AI).
This platform allows us to tailor any solution to any service since its development and offer to our clients a quality, quick and efficient response to their needs.
In addition, Google Cloud is integrated with the most efficient email service in the world, allowing to obtain strong technological synergies with a minimal economic investment.
- Big Data
- Customer Services
Vocalcom, multinational group specialized in CTI, is part of our solid Business Process Management base, carrying out front office tasks within the processes and information digitization phase.
Its Hermes Contact Center system has an online gamification system in real-time that, together with its predictive dialer, becomes a basic system for customer acquisition and support services.
Thanks to Hermes Net solution, you can offer a personalized service for each inquiry, providing to your clients a better satisfaction and engagement.
- Customer Services
- Employee Experience
Dialogflow is a natural language understanding platform used to design a conversational user interface and integrate it into mobile applications, web applications, devices, bots, interactive voice response systems, and so on.
It was acquired by Google in 2016, and it has become one of the fastest growing platforms. The use of Google Cloud voice libraries and its native integration with Google Maps, make it the chat, voice and call bot with the greatest cognitive background.
Dialogflow can analyze different types of inputs, including text or audio inputs (for example, a phone call or voice recording). It can also respond to customers in a variety of ways, either through text or a synthetic voice.
- Voice & Chat Bot
UIPath is a leading software company in the Robotic Process Automation (RPA) sector.
Its platform has all functionalities to robotize any mechanical process, regardless of application formats or operating systems, all in a quick and easy way. Its integration with AI processes also allows solving the cognitive part, which is a handicap for most robotization systems.
UIPath integration with Joget, creates a basic synergy. Digitized processes are processed by the robot for its validation and distribution, and only those tasks considered essential are performed by humans. In 2019, it was named the leading company in the Gartner Magic Quadrant for RPA Software.
- Back Office
- Processes Optimization
Moodle is the most widely used e-learning system with the largest market share due to its widespread use in universities, institutions and companies worldwide.
This e-learning platform incorporates freemium as part of its philosophy, providing the user with full access to the open source program at no cost. In addition, its plugins system allows us to further customize an attractive knowledge solution, where all the information is recorded, allowing the adoption of continuous improvement plans.
Moodle, implemented in our Google Cloud, has become in one of the key elements of our Big Data process to digitize the training processes.
It is managed by our training area, which has the certification “Moodle Virtual Classroom Administrator”, allowing us to link the results of the courses with the business results for the application of continuous improvement.
- Big Data
CallMiner Eureka is an integrated Speech and text system that includes all the functionalities within the same software, without different modules. Leader in voice analysis systems, it is currently the only major competitor in the sector with extensive experience in implementing its solution in the Cloud.
This system takes advantage of Artificial Intelligence (AI) and Machine Learning (ML) to analyze the interaction of each client, in all channels, and automatically discover actionable intelligence.
CallMiner Eureka, together with two other partners, form our layer of automation and robotization of key business processes.
- Text & Speech Analytics